Terms of use - Tanthrall

Tanthrall Services Sp. z o.o. - Version 1.0 - Identifier terms-2026-08 - Effective 17 August 2026 - Last updated 17 August 2026

Scope of this document. These Terms govern use of the Tanthrall website, accounts, project specifications, quotes, bank-transfer orders, website and web-application projects, private previews, delivery and defect handling.

At a glance:

An accepted Quote and Statement of Work create a one-off Project. There is no subscription or automatic renewal under these Terms.
The accepted price, scope and delivery basis are fixed. Payment alone does not start the delivery period; the key trigger is receipt of complete Required Content.
Two revision rounds are included unless the Statement of Work says otherwise. We then hand over the files and provide 30 calendar days of free Defect correction.
We do not host, connect, deploy, operate or monitor the delivered website or application. Mandatory Consumer rights remain unaffected.

1. About these Terms and who we are

These Terms of Use ("Terms") are issued by Tanthrall Services Sp. z o.o. ("Tanthrall", "we", "us" or "our"). They govern both the electronic services available through the Website and paid website or web-application Projects supplied under an accepted Quote and Statement of Work.

For the electronic services described in Section 4, these Terms are intended to serve as the regulations for the provision of services by electronic means under the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

1.1 Company information

Legal entity: Tanthrall Services Sp. z o.o.
KRS: 0001179170
NIP: 7792590008
REGON: 542026528
Registered address: ul. Głogowska 82/22, 60-741 Poznań, Poland
Registered court: Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego
Share capital: PLN 5,000
Website: tanthrall.com
Email: studio@tanthrall.com

1.2 Contract documents and priority

A paid Project is governed by the following documents, in descending order of priority, but only to the extent of an actual conflict:

mandatory law that cannot be varied by agreement;
a separately signed data processing agreement or intellectual-property assignment, if applicable;
the accepted Statement of Work and Quote;
these Terms in the version identified in the acceptance record, currently terms-2026-08; and
general descriptions on the Website, including package and design-library pages.

A Statement of Work may vary Project-specific scope, price, timing and deliverables, but it does not exclude mandatory Consumer rights unless the law expressly permits that result.

1.3 Separate policies

Our processing of personal data is described in the Privacy Policy at https://www.tanthrall.com/legal/privacy. Our use of cookies and local storage is described in the Cookies Policy.

2. Definitions

Capitalised words have the meanings below. The singular includes the plural where the context permits.

Business Customer. A Client acting wholly or mainly for trade, business, craft or professional purposes, other than a person to whom mandatory Consumer-like protection applies under Polish law.
Client. The person or organisation that accepts a Quote or uses a paid service. "You" and "your" refer to the Client or Website user, as appropriate.
Client Content. Text, photographs, logos, video, data, instructions, files, credentials, brand assets and other material supplied by or for the Client.
Consumer. A natural person acting for purposes wholly or mainly outside that person's trade, business, craft or profession.
Contract. The legally binding agreement formed when a Quote is accepted in accordance with Section 7, including the applicable Statement of Work and these Terms.
Defect. A reproducible, material failure of the Deliverables, at Delivery, to conform to an express requirement in the Statement of Work. The exclusions in Section 15 apply.
Deliverables. The files, code, documentation, guide and other outputs expressly listed in the Statement of Work.
Delivery. The point at which Tanthrall makes the final Deliverables available to the Client and sends a delivery notice to the Client's registered email address or account.
Project. The one-off website, landing page, web application or related work described in one accepted Statement of Work.
Quote. Tanthrall's written offer stating the price, validity period and Project-specific commercial terms.
Required Content. The Client Content, decisions, approvals and information identified as necessary before the Project timetable can begin or continue.
Statement of Work or SOW. The Project document describing scope, pages, features, Deliverables, exclusions, dependencies, revision allowance, price and delivery basis.
Tanthrall Materials. The design library, archetypes, generic or reusable code, components, methods, tools, frameworks, know-how, templates and materials created independently of a particular Client.
Third-Party Materials. Software, open-source components, fonts, stock media, APIs, platforms, services and other materials owned or licensed by a third party.
Website. The website at tanthrall.com, including account, basket, specification, quote, preview, order and download areas.
Working Day. Monday to Friday, excluding public holidays observed in Poland.

3. Eligibility and customer status

3.1 Age and authority

You must be at least 18 years old and legally capable of entering into a contract. If you act for a company or other organisation, you confirm that you have authority to bind that organisation.

3.2 Consumer or Business Customer

You must provide accurate information about whether you are buying as a Consumer or for a business. A company, partnership or other legal entity is a Business Customer. A natural person may still have mandatory Consumer rights where local law treats the transaction as predominantly personal.

Under Polish law, specified Consumer protections also apply to an individual entrepreneur entering into a contract directly related to that person's business where the contract is not professional in nature for that person. Where those rules apply, references in these Terms to Consumer rights include that person to the extent required by law.

3.3 Territory and language

The Website is directed to Clients in the European Economic Area, the United Kingdom and Australia. We may decline requests from other territories. The Website, Quotes, Statements of Work, communications and Deliverables are provided in English unless a Statement of Work expressly says otherwise.

4. Electronic services and technical requirements

4.1 Electronic services

Depending on availability and your status, the Website may allow you to:

browse package, price, design-library and informational pages;
create and manage an account;
save a basket and complete a structured Project specification;
request, receive and approve a Quote and Statement of Work;
view order status and a private Project preview;
send instructions, approvals and revision requests;
download Deliverables, guides or learning materials; and
contact us or submit a complaint, withdrawal notice or privacy request.

Browsing, account and enquiry functions are generally provided without charge. Paid obligations arise only where the Website, a Quote or a Statement of Work clearly identifies a price and you take the action that creates an obligation to pay.

4.2 Formation and termination of free electronic services

A contract for a free electronic service begins when you start using that function or create an account. You may stop using a free service at any time. An account service ends when the account is closed, subject to retention of records required for existing Projects, security, tax, accounting, disputes or law.

4.3 Technical requirements

To use the Website you need internet access, a current browser supporting HTTPS, JavaScript and operational cookies or local storage, and an active email address. To open Deliverables you may also need software capable of opening ZIP, PDF and standard web-development file formats. Browser extensions, network filters or disabled scripts may prevent some functions from working.

4.4 Internet risks

Use of online services involves ordinary risks such as phishing, malicious software, credential theft, unauthorised access and transmission failure. Keep your device, browser and email account secure and up to date. We will not ask for passwords, private keys or one-time security codes for your domain, hosting, bank or other third-party accounts.

4.5 Availability

We use reasonable care to keep the Website available and secure, but free Website functions and private previews may be interrupted for maintenance, security work, provider outages or events outside our reasonable control. A preview is not a production hosting service and has no uptime service level.

5. Accounts and security

You must provide accurate, current account information and keep it updated. Each person should use their own authorised access. You are responsible for activity performed through your account unless it results from a security failure for which Tanthrall is legally responsible.

Use a strong, unique password and do not share it outside your authorised team.
Notify studio@tanthrall.com promptly if you suspect unauthorised access.
Do not create accounts using another person's identity or an email address you do not control.
Do not attempt to bypass access controls, private-preview restrictions or account permissions.

We may temporarily suspend access where reasonably necessary to investigate a security issue, prevent misuse, comply with law or protect another user. We will restore access when the reason for suspension no longer applies, unless the account is lawfully terminated.

Closing an account does not cancel a Contract, erase an unpaid amount, remove an accepted Quote or require deletion of records that we must or may lawfully retain.

6. Packages, designs and Project scope

6.1 Productised studio model

Tanthrall is a productised web studio. For standard packages, the Client selects a starting design from the library, completes a structured specification and receives a fixed-scope Quote and Statement of Work. The design is a starting structure, not an exclusive design purchase.

6.2 Standard package summary

The following summarises the published standard packages as at the Effective Date. The live Pricing page and the accepted Statement of Work control the precise inclusions for a particular Project.

Launch - USD 1,000 - One page built around one primary action. Up to 14 Working Days.
Presence - USD 2,000 - Up to five pages for a complete business presence. Up to 21 Working Days.
Control - USD 2,500 - Up to eight pages with agreed self-editing capability. Up to 30 Working Days.
Platform - USD 10,000 - A web application with accounts, sign-in and permissions, as defined in the SOW. Up to 30 Working Days.

6.3 Add-ons and Custom work

Optional features may add price, dependencies and Working Days. Work outside the standard packages is quoted as Custom work. Unless the Quote states otherwise, a Quote is valid for 14 calendar days.

6.4 Human review

A basket or selection with a value above USD 2,500 is subject to human review. It is a request for a Quote, not an automatically accepted order. No Contract exists until Tanthrall issues and you accept the written Quote in the manner stated in Section 7.

6.5 Exclusions unless expressly included

The following are not included unless the Statement of Work expressly lists them:

domain registration, hosting, DNS, deployment, publishing or operation;
ongoing maintenance, monitoring, backups, content updates or security administration;
third-party subscriptions, licences, transaction fees or usage charges;
copywriting, photography, illustration, branding or content migration;
legal, tax, regulatory or sector-specific compliance advice;
translation or multilingual implementation; and
unlimited revisions or changes outside the agreed scope.

7. Quotes, Statements of Work and contract formation

7.1 Specification is a request

Selecting a package or design, saving a basket, submitting a specification or requesting Custom work does not itself create a Contract. It is a request for Tanthrall to assess the Project and, if appropriate, issue a Quote.

7.2 The Quote and SOW

A Quote and Statement of Work normally identify the Project scope, Deliverables, exclusions, dependencies, price, taxes if applicable, payment due date, revision allowance, Required Content and delivery basis. We may ask for clarification before issuing them and may decline a request that falls outside our service model or capacity.

7.3 Acceptance and binding effect

The Quote is Tanthrall's offer. A Contract is formed when you approve the Quote within its validity period using the approval method shown in the account or Quote. The approval screen will identify the total amount payable and make clear that approval creates an obligation to pay. We will send a confirmation on a durable medium, normally by email, including the accepted Statement of Work, applicable Terms version and Consumer information where relevant.

Where the Quote expressly states that further Tanthrall confirmation is required, including after human review of a high-value or unusual Project, the Contract is formed only when that confirmation is sent.

7.4 Separate Projects

Each accepted Statement of Work is a separate Project and Contract unless the documents expressly state that they form one combined engagement.

7.5 Errors and changes before acceptance

Before acceptance, Tanthrall may withdraw or correct a Quote containing an obvious typographical, technical or calculation error. After acceptance, the price and scope may change only through a written change agreed by both parties or where mandatory law requires an adjustment.

7.6 Consumer early-performance choices

A Consumer who wants work or digital supply to begin during the withdrawal period must make the separate express requests and acknowledgements described in Section 22 and Annex B. The boxes must not be preselected. If the Consumer does not make the required request, Tanthrall may wait until the withdrawal period has expired before beginning the affected performance.

8. Prices, taxes and bank transfer

8.1 Currency and fixed price

Prices are stated in United States dollars unless a Quote says otherwise. The price in the accepted Quote is fixed for the agreed scope. Published prices may change for future Quotes, but a later website change does not alter an existing Contract.

8.2 Taxes

The Quote states the total amount payable and whether VAT, GST or another tax is included or added. Where the Client is a Consumer, the total price including taxes that Tanthrall is required to collect will be shown before the Client is bound. A Business Customer must provide accurate tax and registration information and remains responsible for taxes it must self-account for, including any reverse-charge obligation.

8.3 Bank transfer only

Payment is made by bank transfer using the instructions in the Quote, invoice or order confirmation. We do not accept payment-card details through the Website. Payment is received when cleared funds are credited to our account.

8.4 Due date and bank charges

Amounts are due on the date stated in the Quote or invoice. The Client is responsible for charges imposed by its own bank or currency-conversion provider. Tanthrall does not add a separate payment-method fee. The amount credited must equal the invoiced amount, subject to any mandatory Consumer rule.

8.5 Late or missing payment

Tanthrall is not required to begin or continue paid work while an amount due before that stage remains unpaid. We may suspend work and reasonably adjust the delivery timetable. For Business Customers, statutory late-payment interest and recovery costs may apply. For Consumers, only interest or costs permitted by mandatory law may be charged.

8.6 Refund method

A refund is normally made by bank transfer to the account from which payment was received, unless the payer agrees to another no-cost method or law requires otherwise. Foreign-exchange movements or charges imposed by the recipient's bank may affect the local-currency amount received and are outside Tanthrall's control.

8.7 No recurring charge

Projects under these Terms are one-off purchases. There is no recurring subscription, automatic renewal or periodic fee unless the parties enter into a separate written agreement that clearly describes one.

9. Client Content and cooperation

9.1 Required Content

The Client must provide complete, accurate and final Required Content in the formats and by the dates stated in the Statement of Work. Required Content may include approved text, images, brand assets, page decisions, legal notices, integration details and a single authorised decision-maker.

9.2 Rights and legality

The Client confirms that it owns or has all rights, permissions and lawful bases needed for Tanthrall to receive, copy, adapt and include Client Content in the Project and for the Client to publish it. Client Content must not infringe intellectual property, privacy, publicity, confidentiality or other rights and must not be unlawful, misleading, malicious or harmful.

9.3 Sensitive and personal data

Do not provide special-category, criminal-conviction or other highly sensitive personal data unless Tanthrall has expressly agreed in writing that it is necessary and appropriate. Where Tanthrall processes personal data in Client Content solely on the Client's instructions, the parties will use an Article 28 data processing agreement where required.

9.4 Review and proofreading

The Client is responsible for reviewing factual accuracy, spelling, prices, claims, names, links, contact details, legal notices and permissions before final approval. Tanthrall is not responsible for an error that accurately reproduces Client-approved content, subject to mandatory Consumer rights.

9.5 Cooperation and delay

The Client must respond to reasonable questions and provide consolidated decisions and feedback. The Project timetable pauses while required information, content, approval or payment is missing. Client-caused delay may require a revised delivery date and, if the scope or reserved capacity is materially affected, a written change Quote.

9.6 Limited licence to Tanthrall

The Client grants Tanthrall and its authorised contractors a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and host Client Content only as necessary to prepare, preview, deliver, correct and lawfully retain records of the Project. This licence ends when no longer needed for those purposes, subject to the Privacy Policy, backups, legal retention and dispute requirements.

10. Project start and delivery timetable

The delivery clock is content-based. Receipt of payment alone does not start the published delivery period. The key operational trigger is Tanthrall's confirmation that all Required Content needed for the build has arrived and is usable.

10.1 Start of the Delivery Period

Unless the Statement of Work says otherwise, the Delivery Period begins on the first Working Day after Tanthrall confirms that all Required Content required to start has been received and is usable. This is the Required Content Date.

The Contract must already have been formed and any amount due before work begins must have been received. If payment is late, Tanthrall may postpone or pause performance and adjust the delivery date, but payment by itself never starts the delivery clock.

10.2 Working Days and published windows

Published windows are counted in Working Days. The specific Statement of Work may state a calendar date or a number of Working Days from the Required Content Date. The Statement of Work controls.

10.3 Assumptions and extensions

The timetable assumes timely Client cooperation, one consolidated response per revision round, stable third-party services and no material scope change. The date is extended by a reasonable period where delay results from:

missing, incomplete, inaccurate or changed Client Content;
late decisions, approvals, feedback or payment;
a Client-requested change or additional work;
a third-party provider, API, licence or platform outside Tanthrall's reasonable control;
a security incident or legal requirement requiring work to pause; or
a force majeure event under Section 25.

10.4 Tanthrall delay

If Tanthrall reasonably expects a material delay for which it is responsible, we will inform the Client and provide a revised date. A Consumer retains any mandatory remedy where delivery by an agreed date was essential or where Tanthrall fails to deliver within an additional period required by law.

10.5 Time of the essence

For a Business Customer, a delivery date is not of the essence unless the Statement of Work expressly says that it is. This sentence does not limit a Consumer's mandatory rights.

11. Private preview, revisions and approval

11.1 Private preview

During the build, Tanthrall may provide a private preview link. The preview is for review only, may be incomplete, may contain test data and must not be treated as a production website. Keep the link confidential and share it only with people involved in approval.

11.2 Included revision rounds

Unless the Statement of Work says otherwise, the price includes two revision rounds. A revision round is one consolidated written list of changes supplied after reviewing the then-current preview. Included revisions must remain within the agreed scope and design direction.

Correction of a confirmed Defect does not use an included revision round. A new page, feature, integration, design direction or replacement of previously approved content may be out of scope even if requested during a revision round.

11.3 Feedback and schedule

Feedback must be clear, complete and provided by the authorised decision-maker. The timetable pauses while Tanthrall waits for feedback. Conflicting instructions from multiple people may be disregarded until the Client provides one consolidated decision.

11.4 Approval

Approval may be given through the account or by an unambiguous email from the authorised decision-maker. Approval confirms that the visible design, agreed content and listed functions are accepted, but it does not waive a hidden Defect or a mandatory statutory right.

12. Changes and out-of-scope work

A request outside the accepted Statement of Work is a change request. Tanthrall will decide whether it can be accepted and, where appropriate, issue a written change Quote stating the effect on price, dependencies and timing.

No additional charge is due unless the Client expressly accepts it.
Tanthrall is not required to begin a change before written acceptance and any required payment.
Removing a feature does not automatically reduce the price after work or reserved capacity has been committed.
A material change may be documented as a new Statement of Work and a separate Project.
For a Consumer, any extra payment requires express consent and mandatory cancellation rights remain unaffected.

13. Delivery and file availability

13.1 What Delivery includes

Delivery includes the final files and other Deliverables expressly listed in the Statement of Work. A written connection guide is included only where the package, Quote or Statement of Work says that it is included. Design-source files, editable artwork, repositories, build pipelines and internal working files are included only if expressly listed.

13.2 When Delivery occurs

Delivery occurs when Tanthrall makes the Deliverables available for download and sends a delivery notice to the registered email address or account. No physical carrier or tangible medium is used unless separately agreed.

13.3 Download period and backups

Unless the Statement of Work gives a longer period, the final download and private preview may be removed 60 calendar days after Delivery or final sign-off. The Client must download, verify and securely back up the Deliverables during that period. Tanthrall has no obligation to retain or recreate files after the period expires, except where mandatory law requires otherwise.

13.4 Corrected files

Where Tanthrall corrects a Defect, we may provide replacement files, a patch or written instructions. Because we do not operate the live site, the Client remains responsible for installing or deploying the corrected files unless the Statement of Work expressly says otherwise.

14. No hosting, connection or operation

Handover, not lock-in. Tanthrall builds the Project and hands over the agreed files. We do not retain operational control of the Client's live website or application.

No hosting, domain registration, DNS connection or production deployment.
No monitoring, uptime responsibility, content administration or ongoing maintenance.
No need for the Client to give Tanthrall hosting, domain or bank credentials.
No subscription to cancel when the Project is complete.

The Client, or a provider selected by the Client, is responsible for opening and maintaining hosting, domain, database, email, analytics, payment, certificate and other live-service accounts; accepting their terms; paying their fees; configuring production settings; deploying the Deliverables; and maintaining backups, updates, security and availability.

A connection guide is informational. It does not turn Tanthrall into the Client's host, systems administrator or managed-service provider. The 30-day Defect commitment concerns the delivered work, not the operation of the Client's production environment.

After handover, the Client is also responsible for changes made by the Client or third parties and for the live site's privacy notices, cookie controls, accessibility, consumer information, security configuration and sector-specific compliance.

15. Defects, corrections and statutory conformity

15.1 Thirty-day Defect period

For 30 calendar days after Delivery, Tanthrall will correct a confirmed Defect without additional professional fees. The Client should report the issue promptly with the affected page or function, steps to reproduce it, the device and browser used, and any relevant screenshot or error message.

15.2 What is a Defect

A Defect is a reproducible, material failure of the Deliverables, as delivered, to meet an express requirement in the Statement of Work in the agreed test environment.

15.3 What is not a Defect

Unless the Statement of Work expressly says otherwise, the following are not Defects:

a new feature, page, integration, content item or design preference;
a change to previously approved Client Content or direction;
an error contained in Client-approved text, data or media;
a third-party outage, price change, policy change, API change or discontinued service;
a problem caused by hosting, DNS, deployment, configuration or credentials outside Tanthrall's control;
a Client or third-party modification made after Delivery;
use in an unsupported environment or failure to follow supplied instructions; or
ordinary maintenance, security hardening or compatibility work arising after Delivery.

15.4 Correction process

We will assess the report and, if it is a Defect, provide a correction within a reasonable time having regard to severity and technical complexity. We may ask the Client to cooperate in reproducing the issue. If the issue is outside the Defect commitment, we may offer a separate Quote.

15.5 Mandatory rights are additional

The 30-day period is a commercial service promise and does not shorten or replace any mandatory Consumer right concerning conformity, redelivery, repair, price reduction, refund, cancellation, compensation or legally required updates. For a Business Customer, the 30-day correction obligation is the agreed Project warranty to the fullest extent permitted by law, and statutory warranty or equivalent implied terms are excluded only to that extent.

15.6 Updates

No ongoing feature, platform or maintenance updates are included. This does not exclude a security or conformity update that Tanthrall is legally required to provide to a Consumer. Where such an update is required, Tanthrall may provide updated files or instructions; deployment remains the Client's responsibility unless mandatory law requires otherwise.

16. Intellectual property and licence rights

16.1 Client Content

The Client retains ownership of Client Content and the rights the Client already holds in it. The limited licence granted to Tanthrall is described in Section 9.6.

16.2 Tanthrall Materials

Tanthrall retains ownership of Tanthrall Materials, including the design library, archetypes, generic and reusable components, methods, internal tools, know-how and code created independently of the Client. The Client does not receive exclusivity in a library design, layout concept or reusable component.

16.3 Operational rights in the delivered Project

After full payment and Delivery, the Client owns the delivered copies of the files and receives the right to keep, host, run, reproduce, modify, adapt, translate, combine, display, distribute internally, make available online and commercially use the Deliverables for the Client's own activities. The Client may authorise employees, hosting providers, developers, advisers and a purchaser of the Client's business or website to exercise those rights for the same purpose.

To the extent any Tanthrall Materials or Client-specific copyright works remain owned by Tanthrall, Tanthrall grants the Client a worldwide, royalty-free, non-exclusive licence for an indefinite period covering the uses listed above, with sublicensing to the persons listed above. To the fullest extent permitted by law, Tanthrall will not ordinarily terminate that licence for fully paid Deliverables; termination is reserved for a material, uncured breach involving misuse outside the granted scope.

16.4 Copyright assignment formalities

Polish law distinguishes ownership of a file copy from transfer of economic copyright. If a Quote expressly promises an assignment of economic copyright, the parties will execute a separate written or legally equivalent electronic assignment that identifies the relevant works and fields of exploitation. Until that assignment is validly executed, the licence in Section 16.3 applies and allows the Client to operate, modify and commercialise the delivered Project without an ongoing Tanthrall fee.

16.5 Limits on resale

The Client may sell or transfer the completed website or application with the Client's business or project. The Client may not extract, market or resell a Tanthrall library design, generic component or reusable codebase as a standalone template, theme, component library or competing design product.

16.6 Third-Party Materials

Third-Party Materials remain subject to their own licences. Open-source notices, font licences, stock-media restrictions and platform terms continue to apply. Nothing in these Terms transfers rights that Tanthrall does not own or have authority to license.

16.7 Credit and portfolio use

No public Tanthrall credit is required unless the Statement of Work says otherwise. Tanthrall will not publish Client Content or display a non-public Project in its portfolio without the Client's written permission.

17. Third-Party Materials, services and integrations

A Project may use or connect to Third-Party Materials such as frameworks, open-source packages, fonts, stock media, APIs, content-management systems, database services, email services or payment services. The Statement of Work will identify material dependencies where reasonably practicable.

The third party's licence and terms govern its material or service.
The Client is responsible for any account, subscription, transaction, usage, renewal or licence fee not included in the Quote.
Tanthrall does not guarantee that a third party will remain available, maintain an API, preserve a price or continue a feature after Delivery.
A later third-party change may require separately quoted work.
Tanthrall remains responsible for its own reasonable care in selecting and integrating a third-party dependency, subject to the Contract and mandatory law.

The Client should open and own production accounts directly. Do not send Tanthrall passwords, private keys or one-time codes unless a separate security procedure is expressly agreed in writing.

18. Accessibility and legal compliance

18.1 Accessibility target

Standard designs are developed toward the WCAG 2.1 AA target, subject to the Client Content, selected features, third-party integrations and test environment. The Statement of Work may specify additional accessibility work or a different standard. A conformance target is assessed at Delivery and does not guarantee that later Client changes, third-party content or production configuration will remain conformant.

18.2 Client responsibility for the live service

The Client is responsible for the lawfulness and accuracy of the live website or application after handover, including privacy and cookie notices, consumer disclosures, accessibility content, pricing, regulated claims, sector-specific rules, data retention, marketing permissions and terms presented to the Client's own users.

18.3 No professional legal or tax advice

Unless a Statement of Work expressly includes a specialist review, Tanthrall does not provide legal, tax, accounting, financial, medical or regulatory advice. Templates, checklists and implementation guidance are operational information and should be reviewed by the Client's qualified adviser.

18.4 No business-results guarantee

Tanthrall does not guarantee search ranking, traffic, leads, sales, conversion, revenue, regulatory approval or any other commercial result. We remain responsible for delivering the agreed work with the care and skill required by the Contract and applicable law.

19. Confidentiality and project personal data

19.1 Confidential information

Each party must keep the other party's non-public business, technical and commercial information confidential and use it only for the Contract. Confidential information does not include information that is public without breach, was lawfully known without restriction, is independently developed, or is lawfully received from another source.

19.2 Permitted disclosure

A party may disclose confidential information to employees, contractors, professional advisers and service providers who need it for the Contract and are bound by confidentiality, or where disclosure is required by law, court or regulator. Where lawful, the disclosing party will give advance notice of a compelled disclosure.

19.3 Preview confidentiality

Private preview links, test credentials and non-public Deliverables are confidential. The Client may share them with authorised reviewers but is responsible for using reasonable care to prevent wider disclosure.

19.4 Personal data in Client Content

Where Client Content contains personal data about other people, the Client is generally the controller and Tanthrall is generally the processor for the build activity. The Client must have a lawful basis and provide required notices. A separate data processing agreement will apply where Article 28 GDPR or another mandatory rule requires one.

19.5 Survival

Confidentiality obligations continue for three years after the relevant Contract ends, and for trade secrets for as long as the information remains a trade secret under applicable law.

20. Acceptable use and prohibited content

You must use the Website, account, preview and communication functions lawfully and in good faith. You must not:

provide unlawful content or content that infringes intellectual property, privacy, confidentiality or other rights;
upload malware, malicious code, corrupted files or material intended to damage or disrupt systems;
attempt unauthorised access, security testing, scraping, automated extraction or circumvention of technical restrictions;
copy, republish or commercially exploit the design library or Website content except as expressly allowed;
impersonate another person, submit false business information or conceal the source of an instruction;
use the service to facilitate fraud, unlawful discrimination, abuse, spam or prohibited commercial communications; or
interfere with the performance, integrity or availability of the Website or another user's Project.

We may reject or remove prohibited content and suspend the affected function where reasonably necessary. A notice concerning allegedly unlawful or infringing content may be sent to studio@tanthrall.com with enough detail to identify the material and explain the legal basis of the notice.

The Website, its text, visual identity, design library and software are protected by intellectual-property law. No right is granted except the limited right to use the Website for its intended purpose and the Project rights expressly granted in Section 16.

21. Suspension, termination and Project cancellation

21.1 Free services and accounts

You may stop using a free Website service or request account closure at any time. Tanthrall may suspend or terminate a free service for a serious or repeated breach, security risk, unlawful use, legal requirement or discontinuation of the function. Where reasonably possible, we will give notice.

21.2 One-off Project

A Project is a one-off Contract, not a recurring subscription. There is no general "cancel subscription" mechanism. A Business Customer that changes its mind after acceptance may cancel only if Tanthrall agrees in writing, and may be required to pay for work performed, committed capacity and non-cancellable third-party costs.

21.3 Suspension of paid work

Tanthrall may suspend a Project for overdue payment, missing Required Content, a security concern, prohibited Client Content, refusal to provide a necessary lawful instruction or a material breach. The timetable is extended by the period of suspension and reasonable remobilisation time.

21.4 Termination for breach

Either party may terminate a Contract for a material breach that is not cured within seven calendar days after written notice, unless the breach cannot be cured or immediate termination is permitted by law. Tanthrall may terminate immediately for fraud, deliberate security abuse, clearly unlawful content or a serious threat to people or systems.

21.5 Consequences

If Tanthrall terminates without Client breach before completion, Tanthrall will refund the part of the price reasonably attributable to unperformed work. If termination results from Client breach, Tanthrall may retain or claim amounts attributable to work performed, committed capacity and lawful costs, and will provide completed, fully paid Deliverables where lawful and reasonably practicable.

Termination does not affect accrued rights, payment obligations, a licence for fully paid delivered work, confidentiality, liability, dispute, governing-law or record-retention provisions. Consumer withdrawal and statutory remedies in Sections 22 and 23 always take priority where applicable.

22. Consumer withdrawal rights

Fourteen-day withdrawal right. A Consumer in the EEA or United Kingdom will normally have 14 days from conclusion of the Contract to withdraw without giving a reason. The rules below explain early performance, proportionate payment and loss of the right after full performance or digital supply.

22.1 Who this section protects

This section applies to Consumers in the EEA and United Kingdom and to an individual entrepreneur where Polish law extends the relevant withdrawal rules. It does not create a statutory withdrawal right for a Business Customer.

22.2 Withdrawal period

The withdrawal period expires 14 calendar days after the Contract is concluded. To exercise the right, the Consumer must send an unambiguous statement before the period expires. The statement may be sent by email to studio@tanthrall.com or by post to the registered address. The model form in Annex A is optional.

22.3 Request to begin services early

If the Consumer expressly requests Tanthrall to begin performing services before the withdrawal period expires and then withdraws after performance has begun, the Consumer must pay an amount proportionate to the services supplied up to the time Tanthrall receives the withdrawal notice, calculated against the agreed total price as required by law.

22.4 Full performance of services

The right to withdraw from a paid service is lost once the service has been fully performed only where performance began with the Consumer's prior express request or consent and the Consumer acknowledged before performance began that the right would be lost after full performance.

22.5 Digital files and other digital content

Where downloadable Deliverables, a guide, course access or other digital content not supplied on a tangible medium is supplied during the withdrawal period, the Consumer loses the right to withdraw from that digital-content supply when supply begins only if the Consumer gave prior express consent, acknowledged the loss of the right and received the required contract confirmation.

22.6 Refund after withdrawal

Tanthrall will make any refund due without undue delay and no later than 14 days after receiving the withdrawal notice, using the original payment method or another no-cost method expressly agreed by the Consumer. Tanthrall may deduct only the proportionate amount lawfully due for services supplied at the Consumer's express request.

22.7 No early-start request

If the Consumer does not make the required early-performance request, Tanthrall may wait until the withdrawal period has expired before beginning work or supplying affected digital content. A published delivery date will be calculated accordingly where required.

22.8 Australia and change of mind

Australian law does not generally create a cooling-off right for an ordinary solicited online purchase merely because the Consumer changes their mind. Any mandatory right under the Australian Consumer Law, including remedies for a failure to meet Consumer guarantees, remains unaffected.

23. Complaints, refunds and alternative dispute resolution

23.1 How to complain

Send a complaint to studio@tanthrall.com or to the registered address. Include your name, account email, order or Quote number, a clear description of the issue, relevant evidence and the remedy requested. Complaints about an electronic service and complaints about a paid Project use the same contact.

23.2 Response time

Where Polish Consumer law applies, Tanthrall will respond to a Consumer complaint within 14 calendar days after receipt and will send the response on paper or another durable medium. If another mandatory law provides a different procedure or period, that law applies. Business Customer complaints will be handled within a reasonable time.

23.3 Remedies and refunds

Available remedies depend on the nature of the issue, the Statement of Work and mandatory law. They may include correction, redelivery, re-performance, price reduction, refund, withdrawal, termination or compensation. The 30-day Defect promise does not limit a mandatory remedy.

23.4 ADR

We encourage the parties to try to resolve a complaint directly first. Tanthrall is not presently committed to one specific consumer ADR body unless participation is required by law or agreed for the dispute. If a Consumer complaint is not resolved, we will provide the information required by applicable law about a competent ADR entity and state whether we agree or are required to participate.

Information about Polish consumer ADR bodies is available from UOKiK at https://polubowne.uokik.gov.pl. Nothing in these Terms requires a Consumer to use arbitration or prevents access to a court with jurisdiction.

24. Liability

24.1 Mandatory rights first

Nothing in these Terms excludes or limits liability, a guarantee, remedy or right where doing so is prohibited by law. Consumer liability is governed by mandatory law, including applicable Polish and EU Consumer law, the UK Consumer Rights Act 2015 and, where applicable, the Australian Consumer Law.

24.2 Matters outside the agreed service

Subject to Section 24.1, Tanthrall is not responsible for hosting, deployment, DNS, production configuration, Client or third-party modifications, third-party outages or terms, the Client's failure to back up files, or the operation and legal compliance of the live site after handover, except to the extent the loss was caused by Tanthrall's breach of an express obligation or failure to use legally required care and skill.

24.3 Business Customer exclusions

For a Business Customer only, and to the fullest extent permitted by law, Tanthrall is not liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, except for the reasonable direct cost of restoring data from an available backup where that cost results directly from Tanthrall's breach.

24.4 Business Customer cap

For a Business Customer only, Tanthrall's total aggregate liability arising out of or in connection with one Project is limited to the total fees paid or payable under the relevant Statement of Work. For a claim relating only to a free Website service and not to a paid Project, the cap is PLN 500.

24.5 Excluded liabilities

The exclusions and caps in Sections 24.3 and 24.4 do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, an obligation that cannot lawfully be limited, or any other liability that mandatory law requires to remain unlimited.

24.6 Australian statutory limitation where permitted

Where the Australian Consumer Law applies and permits liability for a service not ordinarily acquired for personal, domestic or household use to be limited, Tanthrall's liability is limited, at Tanthrall's option, to supplying the service again or paying the reasonable cost of having it supplied again. This clause does not apply where the limitation would be unfair or prohibited.

25. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including major internet or utility failure, widespread cloud-provider outage, natural disaster, fire, epidemic, war, terrorism, civil disorder, government action, embargo, labour disruption not limited to that party's own workforce, or a serious cyberattack despite reasonable safeguards.

The affected party must take reasonable steps to reduce the effect, notify the other party where practicable and resume performance when reasonably possible. The timetable is extended for the period of impact and reasonable remobilisation. If the event prevents a material part of the Project for more than 30 calendar days, either party may request termination of the unperformed part, subject to payment for work already performed and mandatory Consumer rights.

A lack of funds or failure to make a bank transfer is not a force majeure event.

26. Governing law and courts

26.1 Governing law

These Terms and each Contract are governed by Polish law. For a Consumer, that choice does not deprive the Consumer of protection provided by mandatory rules of the country in which the Consumer habitually resides where those rules would apply without the choice of Polish law.

26.2 Consumer jurisdiction

A Consumer may bring proceedings in any court available under mandatory jurisdiction rules, including the courts of the Consumer's domicile where applicable. Tanthrall will bring proceedings against a Consumer only in a court permitted by mandatory law.

26.3 Business Customer jurisdiction

For a Business Customer, the courts having jurisdiction for Poznań, Poland have exclusive jurisdiction over a dispute arising from the Contract, unless the Statement of Work validly provides otherwise.

26.4 Regional mandatory rights

Nothing in this Section excludes a non-waivable right or remedy under the law of the United Kingdom, Australia or another country whose mandatory Consumer rules apply because Tanthrall directed the relevant activity to that country.

27. Changes to these Terms

The Terms version accepted with a Project continues to govern that Project. A later update does not retroactively change its fixed price, scope, Deliverables or liability provisions unless both parties validly agree or a mandatory legal change must apply.

We may update these Terms for future Contracts and may update the rules for continuing free electronic services for legal, security, technical or operational reasons. For a material change to an account service, we will provide reasonable advance notice, normally at least 14 days, unless an urgent legal or security reason requires faster action. A user who does not accept a change to a free account service may close the account before the change takes effect, subject to existing Contract and record-retention obligations.

The current version will show a new effective date and version identifier. Previous versions connected to an order will be retained as part of the transaction record and can be requested where required by law.

28. General provisions

28.1 Entire agreement

The Contract documents listed in Section 1.2 form the entire agreement concerning the Project and replace prior discussions about the same subject. This does not exclude liability for fraud or a mandatory right arising from a public statement that law treats as part of the Contract.

28.2 No waiver

A delay or failure to enforce a right is not a waiver. A waiver is effective only for the specific matter for which it is given.

28.3 Severability

If a provision is invalid or unenforceable, it will be applied to the maximum extent permitted or removed, and the remainder will continue. For a Consumer, any ambiguity is interpreted in the manner required by applicable Consumer law.

28.4 Assignment and subcontracting

Tanthrall may use qualified subcontractors and remains responsible for its contractual obligations. Tanthrall may transfer the Contract as part of a genuine corporate reorganisation or sale if this does not reduce a Consumer's guarantees. The Client may not transfer an uncompleted Contract without Tanthrall's written consent, but may transfer the rights in fully paid delivered work as permitted by Section 16.

28.5 Independent parties

The parties are independent contractors. Nothing creates employment, partnership, joint venture, fiduciary relationship or authority for one party to bind the other.

28.6 Electronic records and notices

The parties may use electronic records, account actions and email to form and administer the Contract, except where law requires written form or a qualified electronic signature, including a copyright assignment under Section 16.4. Keep your registered email address current. A notice is effective when it reaches the recipient's electronic or postal address in a form that can be stored and reproduced, subject to mandatory law.

28.7 Third-party rights

A person who is not a party to the Contract has no right to enforce it, except a lawful successor or a person expressly granted a right under the Statement of Work or mandatory law.

28.8 Headings and language

Headings are for convenience and do not change meaning. The Contract language is English. A translation is provided for convenience only unless mandatory law requires otherwise.

29. Contact

Questions, notices, complaints and withdrawal statements may be sent to:

Legal entity: Tanthrall Services Sp. z o.o.
Registered address: ul. Głogowska 82/22, 60-741 Poznań, Poland
KRS / NIP / REGON: 0001179170 / 7792590008 / 542026528
Registered court: Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy Krajowego Rejestru Sądowego
Share capital: PLN 5,000
Email: studio@tanthrall.com
Website: https://www.tanthrall.com

When contacting us about an order, include the order or Quote number and the email address associated with the account. Do not send payment-card data, account passwords, private keys or unnecessary sensitive personal data.

Annex A. Withdrawal instructions and model form

For EEA and UK Consumers. This Annex is intended for a Consumer who has concluded a distance Contract. It does not limit a more favourable mandatory right and may also apply to an individual entrepreneur where Polish law extends the right.

A1. Right to withdraw

You have the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the Contract was concluded.

To exercise the right, inform Tanthrall Services Sp. z o.o., ul. Głogowska 82/22, 60-741 Poznań, Poland, email studio@tanthrall.com, of your decision by an unambiguous statement, for example a letter sent by post or an email. You may use the model form below, but it is not obligatory.

To meet the deadline, it is enough to send the statement before the withdrawal period expires.

A2. Effect of withdrawal

If you withdraw, we will reimburse payments due to be reimbursed without undue delay and no later than 14 days after we receive your decision. We will use the same payment method used for the original transaction unless you expressly agree to another method that does not cause you a fee.

If you expressly requested performance of services to begin during the withdrawal period, you must pay an amount proportionate to the services supplied before you informed us of withdrawal, compared with the full scope of the Contract.

If the service has been fully performed with your prior express request or consent and your acknowledgement that the right will be lost after full performance, the withdrawal right for that service is lost. If digital content not supplied on a tangible medium has begun to be supplied with your prior express consent and acknowledgement, the withdrawal right for that digital-content supply is lost as provided by law.

A3. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract.)

To: Tanthrall Services Sp. z o.o., ul. Głogowska 82/22, 60-741 Poznań, Poland - studio@tanthrall.com

Notice: I/We hereby give notice that I/We withdraw from my/our Contract for the provision of the following service and/or supply of the following digital content:

Project / order: ____________________________________________
Ordered / Contract concluded on: ____________________________________________
Consumer name(s): ____________________________________________
Consumer address: ____________________________________________
Consumer email: ____________________________________________
Signature (only if this form is sent on paper): ____________________________________________
Date: ____________________________________________

Annex B. Early-performance acknowledgements

The following separate, unticked acknowledgements are intended for the Consumer approval flow. The applicable acknowledgement record should be stored with the order, timestamp, Statement of Work, Terms version and identifier terms-2026-08.

B1. Services during the withdrawal period

Consumer request and acknowledgement (unticked checkbox):

"I expressly request Tanthrall to begin performing the services before the end of my 14-day withdrawal period. I understand that, if I withdraw after performance has begun, I must pay an amount proportionate to the services supplied up to withdrawal, and that I lose the right to withdraw from the service once it has been fully performed."

B2. Digital content during the withdrawal period

Consumer consent and acknowledgement (unticked checkbox):

"I expressly consent to Tanthrall supplying downloadable digital content before the end of my 14-day withdrawal period, and I acknowledge that I lose my right to withdraw from that digital-content supply when supply begins."

B3. Implementation conditions

Each acknowledgement must be presented separately and must not be preselected.
The Consumer must be able to accept the Contract without requesting early performance, although the Project start and delivery date may then be deferred until the withdrawal period expires.
The contract confirmation sent on a durable medium should reproduce the Consumer's choices.
A Business Customer should not be shown Consumer withdrawal acknowledgements, except where mandatory law extends the relevant rights to an individual entrepreneur.

End of document. Tanthrall Services Sp. z o.o. - `terms-2026-08` - Effective 17 August 2026.